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Juan 355 is the data controller responsible for the personal information you provide when you register and use our online betting platform at juan355.com. As the data controller, Juan 355 determines the purposes and means by which your personal data is processed.
Juan 355 operates under applicable Philippine gaming regulations and is fully committed to complying with Republic Act 10173, otherwise known as the Data Privacy Act of 2012, and its implementing rules and regulations. Our platform is built for Filipino players, operated by people based in the Philippines, and governed by Philippine law.
For all privacy-related questions, requests, and complaints, the Juan 355 Data Protection Officer (DPO) can be reached at support@juan355.com. We respond to all privacy inquiries within five business days.
Juan 355 collects the minimum personal information necessary to provide its services properly. Here is a breakdown of what we collect and when:
| Category | Data Collected | When Collected | Legal Basis |
|---|---|---|---|
| Identity | Full legal name, date of birth, government ID type and number | Registration & KYC verification | Consent |
| Contact | Email address, Philippine mobile number | Registration | Contract |
| Financial | GCash/Maya number, bank account details, transaction history | First deposit or withdrawal | Contract |
| Betting Activity | Bets placed, markets accessed, winnings, game history | Ongoing platform use | Contract |
| Technical | IP address, device type, browser, OS, session timestamps | Every platform visit | Legitimate Interest |
| Communications | Support chat logs, email correspondence, complaint records | When you contact Juan 355 | Legitimate Interest |
Juan 355 does not collect sensitive personal information such as political affiliations, racial or ethnic origin, religious beliefs, or health data unless specifically required to by law (for example, to support a responsible gaming self-exclusion request that a member initiates).
Under RA 10173, Juan 355 processes your personal data on the following legal grounds:
- Your consent: When you register at Juan 355 and agree to this Privacy Policy, you consent to processing for the purposes described here. You can withdraw consent at any time — though doing so may limit your ability to use the platform.
- Performance of a contract: Most of Juan 355's data processing is necessary to deliver the service you signed up for — running your account, settling bets, processing deposits and withdrawals. Without this processing, Juan 355 cannot provide the service.
- Legal obligation: Philippine law requires Juan 355 to collect certain data for anti-money laundering (AML) compliance, Know Your Customer (KYC) verification, and financial record-keeping. This processing is mandatory regardless of consent.
- Legitimate interests: Juan 355 processes some data — including technical logs and communication records — to detect fraud, prevent platform abuse, improve service quality, and keep the platform secure. These interests are balanced against your privacy rights and do not override them.
Juan 355 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your specific consent.
- Account management: Creating and maintaining your Juan 355 account, verifying your identity, and managing your login and security settings.
- Bet settlement: Recording your bets, calculating outcomes against official results, and crediting winnings to your account wallet.
- Deposits and withdrawals: Processing your GCash, Maya, and bank transfer transactions, verifying payment method ownership, and maintaining financial records as required by law.
- Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance and compliance purposes.
- Fraud prevention and AML compliance: Monitoring account activity for suspicious patterns, verifying the source of funds where required, and reporting to the Anti-Money Laundering Council (AMLC) as mandated by Philippine law.
- Responsible gaming: Monitoring betting patterns to identify members who may benefit from responsible gaming support, and administering self-exclusion and deposit limit tools that members activate themselves.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how members use Juan 355, which pages perform well, and where the experience can be improved.
- Marketing communications: Sending promotional emails and notifications about Juan 355 offers, new features, and relevant betting events — but only to members who have opted in to marketing communications. You can opt out at any time via your account settings or by emailing support@juan355.com.
Juan 355 does not sell your personal data to any third party, ever. Your information is not a product. It is shared only in the specific circumstances described below, and only with parties that are contractually bound to protect it to an equivalent standard.
Juan 355 shares personal data with the following categories of third parties:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and other payment providers require certain data (name, account number, transaction amount) to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to Bangko Sentral ng Pilipinas (BSP) regulations.
- Identity verification providers: To comply with KYC obligations, Juan 355 uses third-party identity verification services that process your government ID details against official databases. These providers are contractually bound to use your data only for verification purposes.
- Cloud and infrastructure providers: Juan 355's platform runs on secure cloud infrastructure. Our infrastructure providers process data only as instructed by Juan 355 and have no right to use it independently.
- Regulatory and law enforcement authorities: Juan 355 is required to share data with the Anti-Money Laundering Council (AMLC), relevant gaming regulatory bodies, and law enforcement authorities when legally mandated to do so. We cannot decline these obligations.
- Professional advisors: Legal counsel, auditors, and accountants may access limited personal data when advising Juan 355 on compliance, disputes, or financial matters. They are bound by professional confidentiality obligations.
All third-party data processors engaged by Juan 355 are evaluated for their privacy and security practices before engagement and are required to sign data processing agreements that bind them to RA 10173-equivalent standards.
Juan 355 uses cookies and similar technologies on its website to provide essential functionality, understand how members use the platform, and improve the overall experience. Here is a summary of the cookies we use:
These cookies are required for Juan 355 to function. They keep you logged in between pages, remember your session, and enable secure account access. Without them, the platform cannot work. These cannot be disabled without preventing you from using Juan 355.
We use anonymised analytics to understand which sections of Juan 355 are most used, where members encounter friction, and how the platform performs on different devices and network conditions. This data is aggregated and cannot identify you individually.
These cookies help Juan 355 detect suspicious account activity, bot behaviour, and multiple-account creation. They are a core part of our security architecture and are necessary for protecting all members on the platform.
These remember your display preferences, language settings, and other personalisation choices so you don't have to reset them every visit. You can clear these through your browser settings without affecting core platform access.
You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent Juan 355 from functioning correctly. To manage optional cookies, adjust your browser's cookie settings or contact support@juan355.com.
Juan 355 retains personal data for only as long as it is necessary for the purpose it was collected, or as required by Philippine law. The following retention schedule applies:
When the retention period for any data category expires, Juan 355 securely deletes or irreversibly anonymises that data. Anonymised data — data that can no longer be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.
Data security is a technical and operational priority at Juan 355, not an afterthought. The following measures are in place to protect your personal information:
- 256-bit SSL/TLS encryption: All data transmitted between your device and Juan 355 servers is encrypted using industry-standard TLS encryption. This protects your login credentials, financial data, and personal information from interception in transit.
- Encryption at rest: Sensitive data stored on Juan 355 servers — including payment details and government ID information — is encrypted at the storage level. Even in the event of a server breach, this data cannot be read without the decryption keys.
- PCI DSS compliance: All payment card data handled by Juan 355 is processed through PCI DSS-compliant payment gateways. Juan 355 does not store raw card numbers on its own servers.
- Access control: Access to personal data within Juan 355 is strictly role-based. Only staff with a specific business need to access your information can do so. All staff with data access are trained on data protection obligations.
- Two-factor authentication: Members can enable 2FA on their Juan 355 accounts from settings. Juan 355 staff with access to member data systems use mandatory 2FA for all internal system logins.
- Regular security audits: Juan 355 conducts periodic security assessments of its platform infrastructure and data handling practices. Identified vulnerabilities are addressed on a priority basis.
As a Juan 355 member and a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data. To exercise any of these rights, email support@juan355.com from the email address registered to your Juan 355 account.
Right to Access
You have the right to request a copy of all personal data Juan 355 holds about you. We will provide this within 15 business days of a verified request. The data will be provided in a standard, portable format.
Right to Rectification
If any of your personal data held by Juan 355 is inaccurate or incomplete, you have the right to request correction. Identity corrections may require re-verification with a government-issued ID.
Right to Erasure
You may request deletion of your personal data. Note that Juan 355 is legally required to retain certain records (financial and AML data) for defined periods regardless of deletion requests. Deletable data will be removed within 30 days.
Right to Object
You may object to certain processing of your data — particularly processing based on legitimate interests, such as direct marketing. Objecting to essential processing (account management, bet settlement) will result in account closure.
Right to Data Portability
You can request your personal data in a structured, machine-readable format for transfer to another service. Juan 355 will provide this in CSV or JSON format within 15 business days of a verified request.
Right to Complain
If you believe Juan 355 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact Juan 355 first — we commit to addressing all privacy complaints in good faith.
Juan 355 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and we conduct age verification checks on all accounts before processing withdrawals.
If Juan 355 becomes aware that personal data has been collected from a person under 18, we will immediately suspend the account, delete the data, and handle any associated funds in accordance with applicable Philippine gaming regulations. Parents and guardians who believe their child may have registered at Juan 355 should contact support@juan355.com immediately for prompt resolution.
Juan 355 may update this Privacy Policy from time to time to reflect changes in law, regulatory requirements, or how we process data. When material changes are made, Juan 355 will notify active members via email and display a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We recommend reviewing this page periodically. Continued use of Juan 355 after a policy update constitutes acceptance of the revised Privacy Policy.
Previous versions of the Privacy Policy are available on request from support@juan355.com. We maintain version history for a minimum of three years.
For any privacy-related query, data rights request, or complaint concerning Juan 355's handling of your personal data, please contact our Data Protection Officer (DPO) directly. The DPO is responsible for overseeing Juan 355's compliance with RA 10173 and this Privacy Policy.
Response time: Within 5 business days for all privacy requests
Verification: Requests must come from the email address registered to your Juan 355 account for identity confirmation
Escalation: Unresolved complaints may be escalated to the National Privacy Commission of the Philippines (privacy.gov.ph)